Answers to frequently asked questions
I don’t have a credit card – how can I pay?
Australian Customers
Other payment methods include: PayPal, Direct Deposit (the account details will be emailed to you once you have placed your order) or Personal Cheque. Please note, if you are paying by direct deposit or personal cheque your items cannot be dispatched until we receive cleared funds.
International Customers
We really can only accept Credit Card payments direct or via PayPal.
We use a PayPal checkout because there are no set-up charges, monthly charges, or gateway fees while providing the industry's most-advanced encryption and fraud prevention technology. This saves you money by saving us money.
PayPal is secure, quick and the easiest way to make and receive payments locally and internationally. PayPal never shares your account information with anyone else, not even us, so your card details are always safe.
Just select the Credit Card and PayPal option and you will be taken through to PayPal. Select whether you would like to log in and pay using PayPal, or use a credit card (no PayPal account required).
How long will it take to receive my order?
Your order will be dispatched via Australia Post within 1-2 days of receiving cleared funds. Please allow 5-7 working days for items to be delivered within Australia, and 10 – 14 days for international orders.
Orders over $50 will be sent via registered post and will require a signature.
My order arrived damaged, what do I do?
Please contact us immediately to discuss. If it is a fault on our part and you choose to keep it, we will give you a partial refund. If it is a fault on our part and it is unacceptable, then post it back to us in its original packaging so we can see if it was through negligence on Australia posts side or ours. If it is on our side, we will give you a full refund.
I would like to make an offer on an item
Make an offer gives you the opportunity to buy from our site at a slightly lower than advertised price.
If there is something, you really like and you would like to make a (reasonable) offer, then click ‘Contact us for more info, price or availability’ and make an offer using the
contact form.
We will get back to you to let you know if your offer has been accepted, and send you a PayPal invoice. Your item is only reserved for 48 hours, after which time it is available for someone else to buy. 
